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Cant login.

Postby benniusi on Fri Mar 30, 2012 2:51 pm

When I try to login to my Desktop Dungeons account to play, I get this message:
Image

I did contact the provided eMail-adress on 24th March.
I got no answer up to this date.

Is it so hard to tell me what is wrong?
benniusi
 
Posts: 2
Joined: Fri Mar 30, 2012 2:41 pm

Re: Cant login.

Postby dislekcia on Mon Apr 02, 2012 1:53 pm

Hi Benjamin,

It took a while for me to find your email, seeing as your registered mail and the one you use for this forum are different, but I definitely replied on the 24th as soon as you emailed info:

Hi Benjamin

I've just checked your account and it seems like we don't have a valid
payment in our system from you. I also can't find your email address
in our PayPal records - can you please send me your PayPal receipt so
that I can track that down (or, failing that, the email address you
used to pay with)?

This is a little worrying, this sort of stuff shouldn't happen. When
was the last time you could play the game?


I still can't see a valid payment on our system from your account (all three seem to have not returned properly from PayPal) are you having any technical issues with the purchase system? Can you check your credit card statement to make sure that you haven't been charged? If you do have a PayPal receipt email, please forward that to info to help me find your transactions.

Can you think of any reason that you're not receiving our emails?
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dislekcia
 
Posts: 1723
Joined: Fri Mar 25, 2011 5:58 pm
Location: Cape Town, South Africa

Re: Cant login.

Postby benniusi on Sun Apr 08, 2012 3:41 am

I don't know why i hadn't got the E-Mail.
Unfortunately I do not have the original E-Mail from Paypal confirming the payment, but i do have the Transactiondetails right from my Paypal-Accout.
I did send a mail to info now providing a link to a screenshot of the transactiondetails.

I hope we can resolve this issue, as Desktop Dungons is a pretty fun game to play, as long as I could play it.
benniusi
 
Posts: 2
Joined: Fri Mar 30, 2012 2:41 pm

Re: Cant login.

Postby dislekcia on Tue Apr 10, 2012 10:15 am

Are you receiving my emails? It would be really great if all my emailing to you seemed to be achieving something...

Your registered email address differs from the one you used on PayPal AND the one you're emailing me from off-forum. I'm assuming this is a typo (3 instead of a 2) - what would you like to do?
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dislekcia
 
Posts: 1723
Joined: Fri Mar 25, 2011 5:58 pm
Location: Cape Town, South Africa


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