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Game won't load

PostPosted: Tue Apr 24, 2012 12:01 am
by Krait
Hello everyone.

I just recently purchased Desktop Dungeons. Went to play the game and it asked me for a plugin wich i installed... But nothing else happens...? The screen just goes black and nothing else happens. I tried with every known browser available to me, Internet Explorer, Google Chrome, Mozilla Firefox... I ran out of ideas and i've been trying to fix this for the past 2 or 3 hours...

Bear in mind this is a nearly fresh Windows 7 installation (formatted the computer about 2 weeks ago). I have everything updated (motherboard, graphics card, sound, etc, etc...)

What can be done, i'm really disappointed with the whole situation... Does QCF refund money to people?

Would like to hear from anyone that could help me.

Thanks :)

Re: Game won't load

PostPosted: Tue Apr 24, 2012 4:56 pm
by dislekcia
Have you had any luck trying the game on other computers? That would help us isolate if it's a driver/plugin problem on your specific machine.

I'd also recommend trying other Unity web plugin games (you can find a list of Unity games here: http://unity3d.com/gallery/made-with-unity/game-list) to see if it's the Unity plugin itself that's having a problem, or just Desktop Dungeons.

If all else fails, refunds are always an option - just send an email to info@qcfdesign.com with your PayPal receipt information, saying that you'd like a refund and we'll sort that out for you :)

Re: Game won't load

PostPosted: Tue Apr 24, 2012 7:31 pm
by Krait
dislekcia wrote:Have you had any luck trying the game on other computers? That would help us isolate if it's a driver/plugin problem on your specific machine.

I'd also recommend trying other Unity web plugin games (you can find a list of Unity games here: http://unity3d.com/gallery/made-with-unity/game-list) to see if it's the Unity plugin itself that's having a problem, or just Desktop Dungeons.

If all else fails, refunds are always an option - just send an email to info@qcfdesign.com with your PayPal receipt information, saying that you'd like a refund and we'll sort that out for you :)


Thanks for the topic approval and response.

Yes, i tried the game on 4 computers (this one, my old laptop, my father's netbook and an old computer of mine), nothing, zero, nada... :(

Also, i tried some of the games on that link that you posted and all of them work (minus on my father's netbook for obvious reasons), wich leads me to think it's a Desktop Dungeons only problem...

I might aswell e-mail you for a refund, sadly. Tried everything i could remember of, spent too much time on this issue already...

Thanks :)

Re: Game won't load

PostPosted: Tue Apr 24, 2012 8:29 pm
by dislekcia
Refunded. Sorry about that.

Sounds like it might have been corrupted and then cached that way, that's happened a few times before. My next suggestion would have been to try out the game via a different net connection, but I totally understand you not wanting to waste your time.

Hopefully the Steam release won't have any such problems for you! ;)

*edit* Also, I see you played during GDC? I take it the game worked fine then. If so, I really think it's a cached corrupt download issue, nothing in the engine side of the game has changed since that version.

Re: Game won't load

PostPosted: Tue May 01, 2012 8:42 pm
by morbiditto
I think I might have had a similar case of experience when I first bought the game. After installing the Unity Player it took so much time to load the player that I thought that my browser glitched, but then I went to get some coffee and upon my return I found the games Login screen.

So basically every time I refresh the page It takes a while for the Unity Player to load, my Chrome gives me the Unresponsive Plugin alert asking if I want to end it, but if I do nothing the game loads after a brief delay, my Firefox simply closes the plugin notifying me that it has crashed.

That's about all the issues I've ran into while playing Desktop Dungeons, in the rest the beta runs as smooth as alpha overall, so methinks it's that plugin the matter.

Can't wait for the standalone client ^^

Re: Game won't load

PostPosted: Wed Aug 22, 2012 3:01 am
by cpassmor
I seem to be having the same problems described in this thread. I purchased the game and went to the 'Play' link. I downloaded the plugin, and it appeared to hang. I tried reloading the page and re-starting the browser. After seeing this thread, I let it sit there. It's currently been sitting for over an hour, but still has not become responsive and let me do anything.

I'm on Windows 7, running IE9. I don't have easy access to another computer to try this out on, unfortunately

Re: Game won't load

PostPosted: Thu Aug 23, 2012 10:28 am
by dislekcia
cpassmor wrote:I seem to be having the same problems described in this thread. I purchased the game and went to the 'Play' link. I downloaded the plugin, and it appeared to hang. I tried reloading the page and re-starting the browser. After seeing this thread, I let it sit there. It's currently been sitting for over an hour, but still has not become responsive and let me do anything.

I'm on Windows 7, running IE9. I don't have easy access to another computer to try this out on, unfortunately


Argh, sorry to hear that.

Couple of quick questions: What kind of internet connection do you have? (South African internet is not great, for instance) And have you tried any other Unity games for reference to see if this is a problem with DD or Unity in general?

Also, I'd strongly recommend using Chrome instead of IE. This sort of browser stability issue will go away once the full game is out on Steam. I can't tell you how much I'm looking forward to that day...

Re: Game won't load

PostPosted: Fri Aug 24, 2012 3:33 am
by cpassmor
Switching to Chrome seems to have fixed it. Thanks!

Re: Game won't load

PostPosted: Fri Oct 05, 2012 10:28 am
by hempsader
Don't worry y bought the game i think 5-6 months ago and didn't played at all because of unity problem ,like you i have problem with black screen and "don't sent errors" -same answers alway "update unity bla bla bla..." i tried all even different os on same pc of course however unity sux ,and how i see i won't play it too soon anyway.However i don't want a refund because i hope in one day too see something like an exe version and finaly give it a try .

Re: Game won't load

PostPosted: Sat Oct 06, 2012 11:15 pm
by Jethro Tull
Hey, you can add me to the list...was going to make my own thread but I might as well add to this instead.

I bought your developers support edition not 20 minutes ago (time is currently 5:11 MDT october 6th). I cannot play the game.

1) installed unity
2) unity works on the demo games on the unity page with either browser
3) this game does not load at all in chrome
4) this game crashes before it can load in IE9.
5) removed unity
6) reinstalled unity with no effect
7) have a really good connection to internet


I REALLY wish I knew before I bought this that I was buying a f*cking web browser game. The demo is a download. I feel ripped off on that point alone.