Still waiting on e-mail...

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Still waiting on e-mail...

Postby Uhgii on Tue Jun 26, 2012 12:31 am

Purchased the Special Edition of Desktop Dungeons, and was hoping to get my hands on the beta right away. Received my receipt about 9 minutes after payment, and within it stated:

Soon you'll receive an e-mail with details on how to get your beta account up and running!


It's been about two hours, is this normally a long wait? I read in another post something about every 10 minutes there being a mail cycle, but this has been quite awhile now. Was just looking forward to trying out the beta, and the website literally claims "Access to the closed beta right now!" with the pre-order.

Thanks in advance for any help.
Uhgii
 
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Re: Still waiting on e-mail...

Postby dislekcia on Thu Jun 28, 2012 1:33 pm

Thanks for using the same email address on here and in the game :)

I checked your account - PayPal sent your confirmation to us on the 26th, our validation email went out to you 18 minutes later. I've re-queued the mail so please let me know if you still don't have your account validated in half an hour and we'll see about changing your email address to one that can receive mails from us without hassle.

Generally the problems that people have had with the email system fall into three categories:

1. There's been some sort of mistake with email addresses: either a typo on the PayPal form or someone registered with a different email address and has been checking the wrong one. There don't seem to be any typos in your case ;)

2. They paid via e-check and didn't see the PayPal warning that e-checks take a while to clear, so when they don't get the game right away, people get annoyed. All we can do in that sort of situation is wait for the e-check to hit our system so that we can send the mail.

3. The emails are sitting in their spam folder. Please check your spam folder ;)
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