Crash, crash, crash

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Crash, crash, crash

Postby enfowler on Mon Jul 02, 2012 2:51 am

Hello! I paid for the pre-order of this game on Friday, 6-29, played for hours, all was great. On Saturday, 6-30, I had trouble logging on but finally after restarting my computer I was able to. However, while playing, the game suddenly froze. When I scrolled down, the game screen was replaced with the screen as I scrolled. I tried again, and the same thing kept happening. Sometimes I could play for 10 minutes before it would freeze, sometimes only a couple. Sometimes it occurs while using a glyph, sometimes it does not. I have been unable to complete any mission in the last two days because it always freezes before I'm through. Please help! I love the game, and it's so frustrating not to be able to keep playing.
Thanks!
--e
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Re: Crash, crash, crash

Postby dislekcia on Mon Jul 02, 2012 10:11 am

Hmm. Sorry about that, if you give us more info, maybe we can figure out what's going on...

Which browser are you playing the game in?
Does it display any error messages when it crashes?
Could you give us a screenshot of what a crash looks like?
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Re: Crash, crash, crash

Postby enfowler on Wed Jul 04, 2012 2:31 am

Thank you so much for your quick reply! I was able to play for several hours last night with no problems, so I’m just getting back to you today. Hopefully I will be able to answer your questions—I love games, and I’m not so savvy on knowing how things work together.
First off, I am using Internet Explorer—I think it’s whatever the most recent version is (I don’t know how to tell!)
When I tried to log on tonight, I received this error, which I did “send error report.” I closed Internet Explorer, and I was able to log on ok after that.

After playing for about an hour and a half (I love this game!), I was close to completing the Southern Swamp, fighting the boss, and the screen froze. Initially, part of it blanked out (the part with the character picture in the upper right,) and it looked like this:

I was unable to click to move anything, attack again, etc. When I scrolled down on the side, the playing screen was replaced with the scrolled text, like this:

I hope this makes more sense than in my original post! I don’t get any error messages, it just stops working. Thanks again so much for your help and the great game!
--Erin
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Re: Crash, crash, crash

Postby enfowler on Wed Jul 04, 2012 2:43 am

Eek! Ok, so my pictures didn't copy over, and I don't know how to add them! Please tell me how to post an image to you, and I'll get it. I'm totally not tech savvy.
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Re: Crash, crash, crash

Postby enfowler on Wed Jul 04, 2012 4:03 am

Ok, so I just tried to log on again, and got the error again (I have a picture from before, but since I am challenged in the ways of posting, you can't see it.) This time I clicked "see what this error report contains" and this is what I got:
System:
OS: Windows 7 Service Pack 1 (6.1.7601)
CPU: Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz, count: 4
Physical RAM: 3242 MB
Addressable RAM: 2048 MB

D3D9:
Renderer: Intel(R) HD Graphics Family
VendorID: 8086
Driver: igdumdx32.dll 8.15.10.2287
VRAM: 64 (via DXGI)

OpenGL:
Version: 3.0.0 - Build 8.15.10.2287
Vendor: Intel
Renderer: Intel(R) HD Graphics Family
Driver: RDPDD, version 4456530.4456528.68.21762544
VRAM: 64 (via DXGI)
Extensions: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_EXT_texture_swizzle GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_ARB_framebuffer_object GL_EXT_texture_array GL_EXT_texture_integer GL_ARB_map_buffer_range GL_EXT_texture_snorm GL_INTEL_performance_queries GL_ARB_vertex_array_object

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Re: Crash, crash, crash

Postby dislekcia on Fri Jul 06, 2012 12:09 pm

Generally people post screenshots via image hosting sites like ImageShack because they don't require accounts and then it's easy to just copy-paste the code it gives you for an image.

Also, thanks for the text dump: That makes it obvious that it's a Unity crash and not DD itself going berserk, which a good thing - we had no idea what in the game might be causing issues with Apheelsick. I would suggest updating your graphics drivers and seeing if that has any effect. I'll take another look at the code for Apheelsick to see if there's any odd rendering going on there as well.

Edit: Oh wait, there seems to have been a thing with full health poisoning. Let's see if the crash goes away after today's update...
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Re: Crash, crash, crash

Postby enfowler on Sat Jul 07, 2012 4:55 am

Ok, so I finally figured out the picture thing. Here are a couple of pictures of the in-game crashes. This one is from a few days ago; I had been in the dungeon for a while when it occurred:
Image

This one is from tonight, and it occurred right after opening a dungeon:
Image

This is what happens to the game screen if I scroll down after the crash:
Image

Here is an error I got yesterday while trying to log on:
Image

Hopefully these are helpful! Both of these are from the Southern Swamp area, but it freezes in any dungeon. I can't find a pattern--sometimes it's when I'm attacking, using a glyph, just walking... It makes no sense! :cry:
Thanks so much for your attention into this.
--Erin
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Re: Crash, crash, crash

Postby dislekcia on Mon Jul 09, 2012 12:33 am

Ok, so it's crashed since Friday's update? Then it wasn't the Apheelsik infinite loop bug...

This week I'll be hunting down a rather pernicious memory leak that I've been after for about 2 weeks now (finally tracked it down to a specific area of code), which might be what's causing this. How long can you usually play for before it crashes?
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Re: Crash, crash, crash

Postby enfowler on Tue Jul 10, 2012 10:53 pm

Sometimes I can play for an hour or so, but lately it's been topping out at about 5-10 minutes.
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