black screen when I open game

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black screen when I open game

Postby brianbivin on Mon Jun 09, 2014 2:16 am

QCFDesign,

I am unable to start Desktop Dungeons. When I start the game from Steam it goes straight to a black screen, but a white arrow is present. The cmd, opt, esc sequence of keys does not open up a force close option. I have manually restarted the MacPro and have deleted and then redownloaded the game several times but have experienced the same result.

I am certainly not as tech inclined, but I have supplied the full Console.app data below - so that you might have the readout of what is going on. Thank you for your help in solving this issue.



Date/Time: 2014-06-06 13:13:57 -0600
OS Version: 10.9.2 (Build 13C1021)
Architecture: x86_64
Report Version: 18

Command: steam
Path: /Applications/Steam.app/Contents/MacOS/osx32/steam
Version: ??? (???)
Parent: bash [1103]
Responsible: bash [1103]

PID: 1109
Event: wakeups (microstackshots only)
Wakeups: 568 wakeups per second for 80 seconds
Duration: 80.00s
Steps: 80

Hardware model: MacBookPro6,2
Active cpus: 4
Fan speed: 2004 rpm


Powerstats for: steam [1109]
Start time: 2014-06-06 13:13:58 -0600
End time: 2014-06-06 13:15:17 -0600
Parent: bash
Responsible: bash
Microstackshots: 62 samples (77%)
Primary state: 36 samples Non-Frontmost App, Non-Background Priority, Kernel mode
User Activity: 0 samples Idle, 62 samples Active
Power Source: 0 samples on Battery, 62 samples on AC
45 thread_start + 34 (libsystem_pthread.dylib) [0x9689dcf2]
45 _pthread_start + 130 (libsystem_pthread.dylib) [0x96898485]
45 _pthread_body + 144 (libsystem_pthread.dylib) [0x968985fb]
43 SteamThreadTools::CThread::ThreadProc(void*) + 222 (libtier0_s.dylib) [0xabbb11a]
43 CatchAndWriteMiniDumpForVoidPtrFn + 35 (libtier0_s.dylib) [0xabb6952]
43 CatchAndWriteMiniDumpExForVoidPtrFn + 87 (libtier0_s.dylib) [0xabb6929]
43 CatchAndWriteMiniDump_Impl(CatchAndWriteContext_t&) + 214 (libtier0_s.dylib) [0xabb6842]
43 CatchAndWriteContext_t::Invoke() + 159 (libtier0_s.dylib) [0xabb6e29]
43 SteamThreadTools::CThread::ThreadExceptionWrapper(void*) + 16 (libtier0_s.dylib) [0xabbb1a6]
11 OSXHelpers::CIOPollingHelper::Run() + 41 (steamclient.dylib) [0xbb46727]
11 CatchAndWriteMiniDumpForVoidPtrFn + 35 (libtier0_s.dylib) [0xabb6952]
11 CatchAndWriteMiniDumpExForVoidPtrFn + 87 (libtier0_s.dylib) [0xabb6929]
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2 CTCPConnection::InternalGetTCPConnection(unsigned int) + 42 (steamclient.dylib) [0xbc89584]
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brianbivin
 
Posts: 2
Joined: Mon Jun 09, 2014 2:04 am

Re: black screen when I open game

Postby dislekcia on Mon Jun 09, 2014 10:10 am

That's troubling... I'm not sure what you mean by a "white arrow", the game doesn't contain any graphics for white arrows. Do you mean the cursor?

I'm not sure exactly what's wrong, but I suspect that the game is either having trouble with your graphics drivers, or there's something strange going on with file access. Can you browse to http://www.desktopdungeons.net/?page_id=25 and see if that loads correctly for you? That would help to establish if it's local files or graphics that's the issue.
User avatar
dislekcia
 
Posts: 1780
Joined: Fri Mar 25, 2011 5:58 pm
Location: Cape Town, South Africa

Re: black screen when I open game

Postby brianbivin on Mon Jun 09, 2014 6:02 pm

I visited the site requested - the game loaded, but I was unable to start the game since it says that my email and password do not match. Would there be a temporary password I could use that could be sent? The password that I set up with Steam for the game does not seem to work.
brianbivin
 
Posts: 2
Joined: Mon Jun 09, 2014 2:04 am

Re: black screen when I open game

Postby dislekcia on Mon Jun 09, 2014 10:18 pm

Okay, so we know that your graphics drivers can handle the game, so that's not what's causing the problem with your downloaded version.

Next step to get your Steam version working is to navigate to the game's directory, find the Saves folder and delete a file called "default.sav" - it's probably corrupt. If it is, that'll be what's causing the problem.

Once your Steam version is up and running, you'll be able to create a DesktopDungeons.net account by linking your Steam account - just click on log in and follow the prompts in-game.
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dislekcia
 
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Joined: Fri Mar 25, 2011 5:58 pm
Location: Cape Town, South Africa


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