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No activation mail received

Postby emielgan on Sat Aug 13, 2011 4:28 pm

I bought Desktop Dungeons through Paypal and received a confirmation from them, but haven't seen an activation email yet.
I even reset my password twice, but with no succes.

Can you look into it?

Thanks.
emielgan
 
Posts: 3
Joined: Sat Aug 13, 2011 1:06 pm

Re: No activation mail received

Postby dislekcia on Sun Aug 14, 2011 2:22 pm

emielgan wrote:I bought Desktop Dungeons through Paypal and received a confirmation from them, but haven't seen an activation email yet.
I even reset my password twice, but with no succes.

Can you look into it?

Thanks.


Hi, I've checked our backend and the email address you've registered with on the forums has tried to buy DD twice, but we haven't received confirmation of payment from Paypal yet. If you could email me your Paypal transaction ID to info at QCFdesign.com, I can take a look from their side and see if I can sort everything out. As soon as we get a confirmation from Paypal, our system will automatically mail you your validation email.

Be aware that paying via e-check can take a while to clear and we have had people getting confirmations from checks via Paypal before Paypal passes that notification of clearance on to us.
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dislekcia
 
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Location: Cape Town, South Africa

Re: No activation mail received

Postby emielgan on Sun Aug 14, 2011 11:22 pm

I send a mail including the transaction code to info@qcfdesign.com
emielgan
 
Posts: 3
Joined: Sat Aug 13, 2011 1:06 pm

Re: No activation mail received

Postby emielgan on Wed Aug 17, 2011 4:10 pm

Yesterday the paypal transaction with my bank acount was completed.
So i thought i would wait a day and see if i would get a confirmation mail.
But i havent got it yet.
I tried the password reset again but no luck with that either.

Could you pleas force a confirmation mail.
emielgan
 
Posts: 3
Joined: Sat Aug 13, 2011 1:06 pm

Re: No activation mail received

Postby dislekcia on Thu Aug 18, 2011 12:40 pm

emielgan wrote:Yesterday the paypal transaction with my bank acount was completed.
So i thought i would wait a day and see if i would get a confirmation mail.
But i havent got it yet.
I tried the password reset again but no luck with that either.

Could you pleas force a confirmation mail.


Paypal says your payment is pending until the 19th of August, unfortunately. We can't do anything until the system authorises, I'm afraid :(

No idea why your e-check is taking so long.
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dislekcia
 
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Location: Cape Town, South Africa


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