Game crashing on startup

Got a problem? Let us know!

Game crashing on startup

Postby Hurdoc on Thu Jun 09, 2011 2:12 am

Hello,

The most recent download on the site works fine on my wife's laptop but crashes on mine. I'm guessing there may be some minor software or Windows update that I might be missing? The message I get is a Windows one: "DesktopDungeons.exe has stopped working." This is followed by a message from the .exe itself saying "Failed to load the game data. File seems corrupted."

I downloaded on my wife's laptop a few days ago, and on mine just yesterday. Maybe there is a difference in the versions?
Hurdoc
 
Posts: 4
Joined: Thu Jun 09, 2011 2:05 am

Re: Game crashing on startup

Postby Nandrew on Thu Jun 09, 2011 10:04 am

It may be a minor driver / software update, this does happen from time to time. I don't think it'll be a version difference, though: the freeware file (for Windows, at least) has been the same since DesktopDungeons.net went live.
User avatar
Nandrew
 
Posts: 569
Joined: Fri Mar 25, 2011 5:59 pm

Re: Game crashing on startup

Postby qikink on Fri Jun 10, 2011 6:42 am

My game has also been crashing on start-up. After launching the game, nothing happens for a few seconds, then I get a window saying "Thunking Spooler APIS from 32 to 64 Process has stopped working", with these details:


Problem signature:
Problem Event Name: APPCRASH
Application Name: splwow64.exe
Application Version: 6.0.6001.18000
Application Timestamp: 4791a2b0
Fault Module Name: x2utilES.dll
Fault Module Version: 5173.1100.0.0
Fault Module Timestamp: 4c0d44d4
Exception Code: c0000005
Exception Offset: 000000000005b129
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 2025
Additional Information 2: 3a57dc75eb8f1ad1c2febcb345a10cb5
Additional Information 3: f91a
Additional Information 4: 5cb7e7c2c7300f2989e2cb9b2d83e58c


I don't suppose anyone has any ideas?
qikink
 
Posts: 2
Joined: Fri Jun 10, 2011 6:38 am

Re: Game crashing on startup

Postby Hurdoc on Sun Jun 12, 2011 12:12 am

Hi,

I'm the OP. Any comments or thoughts on this, perhaps from the designer? I've preordered this game too, I enjoy it... but I cannot currently play it. :(
Hurdoc
 
Posts: 4
Joined: Thu Jun 09, 2011 2:05 am

Re: Game crashing on startup

Postby dislekcia on Sun Jun 12, 2011 11:09 pm

There's a known issue with Game Maker and certain print spoolers. We have no idea why GM even cares about your printers, but the best solution appears to be to end any printer spooling processes before starting the game.

Let me know if that helps... In the OP's case: Are there any printers that your laptop interacts with that your wife's doesn't?
User avatar
dislekcia
 
Posts: 1754
Joined: Fri Mar 25, 2011 5:58 pm
Location: Cape Town, South Africa

Re: Game crashing on startup

Postby Hurdoc on Sun Jun 12, 2011 11:26 pm

Hmm, my computer (its a destop, not a laptop) is not connected to any printers at all. But I don't get the same error that the second post in this thread is about. I get:

"DesktopDungeons.exe has stopped working." (Windows message)

followed immediately by:

"Failed to load the game data. File seems corrupted." (from the game .exe itself)

Thanks.
Hurdoc
 
Posts: 4
Joined: Thu Jun 09, 2011 2:05 am

Re: Game crashing on startup

Postby qikink on Mon Jun 13, 2011 6:58 am

dislekcia wrote:There's a known issue with Game Maker and certain print spoolers. We have no idea why GM even cares about your printers, but the best solution appears to be to end any printer spooling processes before starting the game.

Let me know if that helps... In the OP's case: Are there any printers that your laptop interacts with that your wife's doesn't?


Killing spoolsv.exe before launching fixed things! Thanks so much.
qikink
 
Posts: 2
Joined: Fri Jun 10, 2011 6:38 am

Re: Game crashing on startup

Postby Hurdoc on Mon Jun 13, 2011 4:17 pm

Even though I wasn't getting the same error message as qikink, stopping the printer spool process also got my game working as well! :)
Hurdoc
 
Posts: 4
Joined: Thu Jun 09, 2011 2:05 am

Re: Game crashing on startup

Postby dislekcia on Mon Jun 13, 2011 8:04 pm

qikink wrote:Killing spoolsv.exe before launching fixed things! Thanks so much.


Hurdoc wrote:Even though I wasn't getting the same error message as qikink, stopping the printer spool process also got my game working as well! :)


Great! Glad that fixed it for you both. I really hate that error, there's literally nothing we can do about it :(
User avatar
dislekcia
 
Posts: 1754
Joined: Fri Mar 25, 2011 5:58 pm
Location: Cape Town, South Africa


Return to Support

Who is online

Users browsing this forum: Google [Bot] and 1 guest