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Can't seem to log in.

PostPosted: Wed Aug 17, 2011 10:46 pm
by JGeldhof
I purchased the game the first week preorders started.
I never received a confirmation email, but I found my way to the change password page and my email IS in your database. I changed the password and the game window loaded up.
When (what I assume to be) the password dialouge pops up, the two fields are not labeled with any text and they will not accept any input.
Any ideas?

Been waiting a LONG time to get my mitts on this game. Sure hope you can help.

Re: Can't seem to log in.

PostPosted: Thu Aug 18, 2011 12:29 pm
by dislekcia
JGeldhof wrote:I purchased the game the first week preorders started.
I never received a confirmation email, but I found my way to the change password page and my email IS in your database. I changed the password and the game window loaded up.
When (what I assume to be) the password dialouge pops up, the two fields are not labeled with any text and they will not accept any input.
Any ideas?

Been waiting a LONG time to get my mitts on this game. Sure hope you can help.


Hi, sorry for the email messup...

I see you haven't managed to log in yet, could you post a screenshot of what the login screen looks like for you? Could you also go into your browser plugin information and check the version of your Unity plugin for me? That could easily be the problem.

Re: Can't seem to log in.

PostPosted: Thu Aug 18, 2011 4:08 pm
by JGeldhof
Here's a link to the screen shot: http://dimmydraws.blogspot.com/2011/08/blog-post.html

My browser plug-in version is: 3.4

Re: Can't seem to log in.

PostPosted: Fri Aug 19, 2011 11:09 am
by dislekcia
JGeldhof wrote:Here's a link to the screen shot: http://dimmydraws.blogspot.com/2011/08/blog-post.html

My browser plug-in version is: 3.4


Ok, that's either a rendering issue (the text isn't being rendered correctly) or it's a version issue and the UI calls aren't being handled correctly.

There are two things I'd like you to try:

1. Try to click on the top text field and carefully type out your email address. Then click on the bottom field and carefully type out your password. Then click on the button below both fields. You won't see a cursor or anything like that, but if it works and you can log in then we'll know it's a rendering problem that's somehow unique to your setup.

2. After trying the above, see if you can uninstall the unity plugin and re-download it again by visiting the play page. I'm running v 3.1.0f4 and it's not giving hassles. I'm wondering what the normal version downloaded is.

Re: Can't seem to log in.

PostPosted: Fri Aug 19, 2011 12:39 pm
by JGeldhof
Okay. Went to the "play" page and carefully logged in. No Dice.

Deleted the plug-in, then reinstalled via the link on the "play" page. (This time version reads: UnityWebPlayer version 3.4.0f5. (c) 2011 Unity Technologies ApS.
Same look as before, with no text rendered.
Carefully logged in.
This time I got in!
But, no text rendered in any of the dialogue boxes.
I'm familiar with the tutorial, so I just clicked through the boxes, and ran through the first couple tutorials.
Sounds are working, and I assume all the graphics are showing up (REAL nice BTW), but without the text, I'm going to be a bit lost, especially on the over world map.

I'm running Safari on a 2.4 GHz Intel Core Duo Mac Mini.

Happy to try any other ideas you might have.
Thanks for the quick responses.

Re: Can't seem to log in.

PostPosted: Fri Aug 19, 2011 2:26 pm
by dislekcia
Could it be that you don't have the Arial font that the game's using? I'm pretty stumped otherwise... The Unity support forums don't seem to have any ideas either. Curses.

Re: Can't seem to log in.

PostPosted: Fri Aug 19, 2011 2:45 pm
by JGeldhof
In Safari's preferences, I've got Arial, Arial Black, Ariel Narrow, Ariel Rounded MT Bold and Ariel Unicode MS. Don't think that's it. I'll try, reinstalling Unity again and see what happens. No one else is having this issue? Ain't I special. :cry:

I'm running the new Mac OS (Lion) BTW.

Re: Can't seem to log in.

PostPosted: Fri Aug 19, 2011 3:11 pm
by JGeldhof
Reinstalled, and now I can't log in at all.
Tried looking for an older version of the plug-in, but can't seem to find it anywhere.

I'm just a "Art Monkey" so if you think of anything else for me to try, let me know.

Re: Can't seem to log in.

PostPosted: Sat Aug 20, 2011 12:29 am
by JGeldhof
Posted another pic so you can see what I'm looking at now. http://dimmydraws.blogspot.com/

Re: Can't seem to log in.

PostPosted: Sat Aug 20, 2011 2:51 pm
by dislekcia
Ok, now the game is automatically logging you in, it looks like. But then the text isn't displaying and that's breaking everything.

I've found reports of this happening in Unity for a few other people, but nobody else for DD so far. I'll see what I can figure out, obviously stuff is easier to fix if I can reproduce it on my side...