I don't really see what we can do about this problem... I mean, yes, I can understand that you *want* Desktop Dungeons to be out now. So do we!
But the game isn't finished. What should we do: Release it unfinished? (How is that different from the beta currently? Is the only difference no longer being in the web player?) Should we have not started accepting pre-orders, giving people access to the game for cheaper than the final price AND giving us the time and money to be able to afford to work on the game? Should we not have started working on the game at all?
What are people disappointed at, that the game exists? That they paid for it before it's out? (And we offer refunds to anyone who complains about this, yet people don't take them, so it can't be that...) That the game is taking too long?
Perhaps if I understood what people's upsetness was based on, maybe I could figure out what to do about it. It kills me seeing people that liked the idea of Desktop Dungeons being a better thing, being a finished game, somehow feeling like that shouldn't be happening anymore. I wish I knew what to do beyond just get up every day and work on the game until I can't anymore...